Help
FAQs
How do I book a class?
Create an account, buy a package (or book and pay at the studio), then pick a class on the Timetable and press Book Now. A credit is used automatically.
What is the cancellation policy?
Please cancel or reschedule at least 15 hours before your class from My Bookings and the credit is returned. Late cancellations, arriving more than 10 minutes late, and no-shows use the class credit.
What happens if a class is full?
Press Join Waitlist. If a spot opens up, the first person on the list is booked automatically and notified by email.
How do I pay?
Online at checkout (when enabled) or by bank transfer / QRIS. Transfers are confirmed by the studio, usually within a few hours. Full payment is required before a class or package is activated; all purchases are final and non-refundable.
What should I bring?
Clean grip socks, a towel, and your own water bottle. Only water is permitted inside the training area. First-timers: please arrive 10 minutes early to complete the waiver form and meet your instructor.
How long is my package valid?
Each package has a fixed validity period as stated on the price list. Validity begins on the date of your first class booking. Class credits and packages are for individual use only and cannot be transferred or shared unless specifically stated otherwise.
